A
Before offer acceptance
Poster may close the task. No task payment is taken.
Changes, cancellation & refunds
Clear exits for
both sides.
Cancellation terms should be shown before funding, reflect work already completed, and avoid letting either side use the payment flow to pressure the other.
B
Accepted, not yet funded
Either party can withdraw under the displayed terms. Do not notify the tasker to start until funding is confirmed.
C
Funded, work not started
Record cancellation, release the reservation and request a provider-verified refund under the disclosed policy.
D
Work in progress
Ask both sides to record work completed and expenses agreed in advance. Route disagreements to review; do not silently change the amount.
E
Completion disputed
Pause the disputed amount, request relevant evidence, and communicate a review timeline. Do not promise a refund before provider confirmation.
F
Refund confirmed
Show the amount, provider reference, destination and status. Provide help if the provider’s posting time is delayed.